Average Handle Time Best practices Customer retention Inbound sales 
Global Response
JANUARY 23, 2023
Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” After all, you don’t want to decrease your response time at the expense of the quality of your service. Customer retention has a direct impact on your bottom line—after all, it’s easier (and cheaper!)
Global Response
DECEMBER 21, 2022
Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. However, there are some best practices that you should know and implement.
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