TeleDirect

NOVEMBER 9, 2022

At TeleDirect, we make this easy—our outsourced call centers for auto services all have options for 24/7 availability. To avoid this, let your sales team do their actual job—sales— and invest in a dedicated outsourced customer support service instead. Provide Live Support. Follow Up On Leads. Not following up on leads?

Automotive 62

Automotive Customer Service outsourcing Business Process Outsourcing 62

Quality Contact Solutions

JULY 31, 2020

Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed. Start a Conversation. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 31, 2020

Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. Additionally, the team can perform survey work by reaching out to those customers who recently had a service performed.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Connecting the Dots

APRIL 21, 2017

And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. You could take automotive for instance, quality there is really, really improved. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48