Global Response
FEBRUARY 13, 2022
When it comes to the customer experience, the benefits of a contact center are obvious: better customer service, a streamlined experience, quicker resolution and handle time, and more. If you nail the customer service experience, you can create a loyal customer. A happy customer is a loyal customer.
Global Response
FEBRUARY 13, 2022
Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere.
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