3CLogic

DECEMBER 1, 2022

When it comes to complex issues, it’s easier to solve problems and communicate clearly over the phone – and this is true not only in the customer service industry but across professional spheres. Of the respondents surveyed: 28% want to record and store calls on demand. 26% want to use SMS for customer care.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Outsource Consultants

OCTOBER 2, 2018

These vendors have experience with a variety of industries, including: Automotive. Services provided by contact centers in the Mexico, Chile, and Belize include: Inbound customer service and customer care. Communications. Consumer goods. Credit card services. E-commerce and retail. Energy and utility. Health and beauty.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48