Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution
3CLogic
DECEMBER 1, 2022
When it comes to complex issues, it’s easier to solve problems and communicate clearly over the phone – and this is true not only in the customer service industry but across professional spheres. Of the respondents surveyed: 28% want to record and store calls on demand. 26% want to use SMS for customer care.
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