Noble Systems

JULY 30, 2019

The benefits of gamification in the debt collection industry include: Increased Agent Morale: Giving collectors a technology platform that’s engaging, enjoyable, and easy to use creates a more pleasant working environment. And by testing the platform in a major business line — automotive finance — the BPO gained much more.

Gamification 53

Gamification Automotive Coaching Morale 53

CallSource Insights

JUNE 12, 2019

Performance management shows how many inbound calls are true prospects, a breakdown of appointments made vs. missed opportunities, employee phone performance data, missed opportunity alerts, and call coaching opportunities. How is team morale? Coaching vs. Training. What exactly is coaching?

Management 40

Management Coaching Advertising Accountability 40

Fenero

SEPTEMBER 15, 2018

Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Regular rewards boost employee morale and make them feel valued and important in the organization. By giving agents opportunities on critical issues create a strong culture of agent engagement and morale.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Regular rewards boost employee morale and make them feel valued and important in the organization. By giving agents opportunities on critical issues create a strong culture of agent engagement and morale.

Call Center 8

Call Center Morale Automotive Metrics 8