article thumbnail

Should Your Automotive Dealership Have a Service BDC?

CallSource Insights

A service BDC department for your automotive dealership can help you create better first impressions and set more appointments to sell more cars. An automotive dealership’s service department is important to create customer loyalty and bring in repeat customers and buyers. Automotive BDC Best Practices.

article thumbnail

Over 70% of Inbound Automotive Leads Don’t Book an Appointment

CallSource Insights

CallSource data based off of 3 million sampled and completed automotive phone calls over 2 years. Contact a CallSource representative today to learn more about our DealSaver program and start recapturing your missed opportunities. Reference: 1.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Coronavirus (COVID-19) Word Tracks for Automotive Dealers

CallSource Insights

To discover how CallSource can help with our call coaching, schedule a time to talk to a specialist. The post Coronavirus (COVID-19) Word Tracks for Automotive Dealers appeared first on CallSource. To download a PDF version of these talk tracks to keep by your phone, grab that here.

article thumbnail

CallSource Announces Pogo Parr’s Promotion to President, Automotive Division

CallSource Insights

CallSource, the originator of call tracking, is excited to announce the promotion of Pogo Parr to President of its Automotive Division. Pogo has been a staple in Automotive for many years and has recently served as CallSource’s Senior Vice President of Automotive. About CallSource—Own Every Lead.

article thumbnail

13 Notable Inbound Phone Call Automotive Stats for Dealers

CallSource Insights

In the brand new Automotive Inbound Call Data Report , CallSource analyzed over 106 million phone calls to auto dealers over a 4 year span. The report illustrates how vital inbound phone calls are to the automotive industry, and delivers key takeaways for dealers to keep in mind when prioritizing phone calls.

article thumbnail

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

The system should have an automated audit trail for any changes (compliance), robust reporting on how agents use the system to help with agent coaching, a feedback loop for the agent to report mistakes in the knowledge, and a way they can track the progress of the updates in the knowledge management system.

article thumbnail

CallSource to Reveal New Own-Set-Closesm Phrases & Skills to Sell More Cars at Digital Dealer 2019

CallSource Insights

CallSource, the provider of insightful data and actionable analytics, now provides in-dealership & phone coaching so you can set more appointments and sell more cars. “Own-Set-Close is unlike any other program offered to dealers,” says Pogo Parr, President of Automotive at CallSource.