3 Vital Insights to Crack the Customer Experience Code
COPC
JUNE 16, 2021
Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. The panelists included Emily Estes from Thumbtack, Julie Weingardt from Turo, Lydia Clayton from Cox Automotive, and Rick Zayas from COPC Inc.
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