Mastering Escalation Management: Harnessing Tech in Modern Call Centers
NobelBiz
DECEMBER 19, 2023
According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. The industry benchmark for supervisor escalation is 10% or less . All enabled by NobelBiz leading contact center technology.
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