This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove At home agents Remove Metrics Remove Technical Support Related Topics
Inbound sales Outbound sales Abandon rate Gamification Business Process Outsourcing outsourcing First call resolution call center software Scripts Customer Care More Related Topics >
article thumbnail

Workforce Optimization and GigCX: An In-depth Interview with CX Subject Matter Expert, Terry Rybolt

Vistio

MARCH 15, 2022

He has worked for large multinational corporations in business development, technical support, and strategic planning throughout his career, and is recognized as a seasoned leader and gifted communicator who understands how technology aligns with businesses and client objectives to drive operational performance and cost savings.

Gamification 52
Gamification outsourcing Contact Center Technology 52
article thumbnail

25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

OCTOBER 22, 2019

Inbound services provide customer assistance and technical support for programs and software. Virtual, or utilizing “at-home” agents. Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement.

Best practices 203
Best practices Call Center outsourcing Contact Center 203
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024