At home agents Feedback Gamification Tips 
Callminer
JULY 16, 2018
Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Use gamification.
Noble Systems
AUGUST 8, 2019
Contact centers have been hiring increasing numbers of work-at-home agents in recent years and it looks like this trend is expected to grow. According to the National Association of Call Centers, over 50% of contact centers in the United States tout that some percentage of their agents are now working from home.
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Outsource Consultants
JUNE 6, 2022
Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. Get Feedback. Remote Agent Engagement Can Be a Reality.
Calltools
OCTOBER 19, 2022
Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months. Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts. Jenine Kent.
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