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Remove At home agents Remove Customer Support Remove Scripts Related Topics
Inbound sales Schedule adherence Outbound sales Abandon rate Technical Support First call resolution call center software Contact center software Service level Benchmark More Related Topics >
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10 effective tips for training WFH contact center agents

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Make sure your at-home agents are aware by explaining the impact that schedule adherence has on key performance indicators (KPIs) like service level.

Contact Center 119
Contact Center Schedule adherence At home agents Scripts 119
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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

OCTOBER 22, 2019

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. When the reps you hire answer the phone, you need them to be able to provide support and be helpful. Virtual, or utilizing “at-home” agents.

Best practices 203
Best practices Call Center outsourcing Contact Center 203
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