Stop Reading From The Script!
ShepHyken
APRIL 28, 2021
After a little troubleshooting over the phone, the customer support agent said, “I’m sorry, you’ll have to take the car into the dealership.”. But you knew that, and let’s all assume the customer service agent knew it, too. It probably wasn’t an actual script, but it was an answer she was trained to use. One BIG problem.
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