At home agents Customer Experience Healthcare Sales 
Serenova
AUGUST 23, 2019
In healthcare, it’s enrollment periods. For B2B sales organizations, it’s quarterly quotas. Maintaining consistently high levels of customer experience through the ebb and flow of volume is critical for businesses to thrive in any season. Instead, AI can provide the tools to enhance the value of agents.
COPC
MARCH 23, 2020
Beyond the obvious health issues and the impact on our global healthcare systems, this crisis has brought about an unprecedented challenge for the contact centre and BPO industry, with potentially millions of office-based employees needing to transition to a Work-At-Home environment. At COPC Inc.
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BlueOcean
AUGUST 9, 2021
84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. As both frontline agents and customers went remote, the amount of available data exponentially increased. Contact Center Knowledge Management.
Taylor Reach Group
JUNE 20, 2017
Chat in the Contact Center – Part 1 focused on where chat should be deployed, demographics, chat in relation to industry, security and FCR while Chat in the Contact Center – Part 2 focused on proactive vs. reactive chat, AI impacts, costs as a channel, challenges and the customer experience (CX). Endless Agent Options.
Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Setup a customer feedback stream for agents.
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