Skybridge
OCTOBER 30, 2020
This year, every customer’s need to experience empathy and feel trust in their brand has skyrocketed. No matter how new, or frazzled, or overwhelmed your customer care agents may be, you and your brand cannot afford to have them speaking to your customers like broken robots or the living dead. Scary wrong.
VocalCom
APRIL 14, 2020
SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.
Callminer
OCTOBER 22, 2019
Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing “at-home” agents. Whenever a customer calls into your customer care center, they are looking for a solution.
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