At home agents Customer Care Interactive Voice Response Technology 
Skybridge
MAY 13, 2020
For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.
Skybridge
MAY 13, 2020
For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.
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DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Among the lessons learned from the pandemic is that the work-at-home business model is here to stay.
Taylor Reach Group
JUNE 20, 2017
This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center. Chat in Relation to Voice. Paul: In terms of comparing chat to voice and the IVR, it has a long way to go.
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