Sykes
APRIL 29, 2020
SYKESHome takes home-based environments a step further, applying strategy, technology and experience to offer solutions that equip agents to work at home. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.
Sykes
APRIL 29, 2020
SYKESHome takes home-based environments a step further, applying strategy, technology and experience to offer solutions that equip agents to work at home. In our 20+ years as work-at-home experts, SYKESHome has the capability and resources to make the transition seamless for our partners.
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Serenova
OCTOBER 7, 2020
Rather than breathing down their digital necks — as many businesses now seem to be inclined to do — focus instead on day-to-day customer support KPIs for your call center, like interaction quality and customer satisfaction. Give agents structure and agency. But that seems to be changing.
Callminer
OCTOBER 22, 2019
Virtual, or utilizing “at-home” agents. Whenever a customer calls into your customer care center, they are looking for a solution. The call center handles everything from staffing and training call agents to providing, software, technology and an off-site call center – so you don’t have to.
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