Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Not only are their numbers much larger than IT, but they will be the most hands-on users of CCaaS solutions.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Ensuring Post-Migration Success.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

NICE inContact

MARCH 23, 2016

Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If They want to scale up, scale down, they can bring in work-at-home agents and remote agents.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

Platform28

DECEMBER 11, 2014

Platform28 Intelligent Call Routing ensures the highest degree of accuracy in allocating inbound calls to the right agent at the right time. Allows fine-grained control in shared-agent pool scenarios. Increase agent utilization and ROI with Platform28 Intelligent Call Routing.

At home agents 40

At home agents contact center solutions Contact Center Personalization 40

VocalCom

APRIL 14, 2020

While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff. million customers in the São Paulo region. A historical partnership between SABESP and Vocalcom.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. Yet, driven by the schedules of two pre-teens, preparation for the unexpected is a must.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65