Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. Not only are their numbers much larger than IT, but they will be the most hands-on users of CCaaS solutions.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

VocalCom

JUNE 22, 2020

For this, contact center managers need to ensure a swift switch to the remote working model over the long term to continue to deliver a world-class customer experience. Contact Center . Providing intuitive contact center solutions will accelerate training and adoption by distant agents.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

NICE inContact

MARCH 23, 2016

Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If They want to scale up, scale down, they can bring in work-at-home agents and remote agents.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

Platform28

DECEMBER 11, 2014

Platform28 Intelligent Call Routing ensures the highest degree of accuracy in allocating inbound calls to the right agent at the right time. Allows fine-grained control in shared-agent pool scenarios. Increase agent utilization and ROI with Platform28 Intelligent Call Routing.

At home agents 40

At home agents contact center solutions Contact Center Personalization 40

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Support and Collaboration of Remote Agents.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

VocalCom

APRIL 14, 2020

Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services. Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

Serenova

AUGUST 23, 2019

And while now is a busy time for many contact centers, fluctuations in business volume can come throughout the year. Maintaining consistently high levels of customer experience through the ebb and flow of volume is critical for businesses to thrive in any season. For B2B sales organizations, it’s quarterly quotas.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65