Upstream Works

MAY 27, 2021

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. This is because cloud provides business value across the entire customer service value chain. There is another stakeholder group that benefits from the cloud – agents.

contact center solutions 78

contact center solutions Cloud contact Contact Center At home agents 78

Working Solutions

DECEMBER 2, 2022

Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.

At home agents 97

At home agents Engineering contact center solutions call center solutions 97

Advantage Communications

MARCH 12, 2019

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.

Contact Center 45

Contact Center At home agents contact center solutions Customer Service 45

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Serenova

JUNE 6, 2019

For example, are advances in artificial intelligence (AI) and interactive voice response (IVR) the solution? Yes, automation is helping by taking care of the most basic customer service needs, such as password reset—rudimentary tasks agents find monotonous. Not all issues can be resolved well through self-service.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

VocalCom

APRIL 14, 2020

Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services. Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

NICE inContact

DECEMBER 9, 2015

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75