How to Move to a Work-At-Home Model When a Rapid Response is Required
COPC
MARCH 23, 2020
This is primarily because they use cloud-based telephony and support systems, and also because many of them already have experience with running Work-At-Home environments as part of their “business as usual” operations. TechM, for example, has already transitioned over 10,000 on-site agents to home offices in response to COVID-19.
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