Calltools

MARCH 8, 2023

The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. billion this year, according to Gartner, it’s likely more call center managers will invest in cloud technologies that improve performance and day-to-day operations.

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Talkdesk

DECEMBER 3, 2015

A new wave of callers surely already hit your call center – the holiday returns callers. Recruit agents from other departments. If your frontline of call center agents is scrambling to meet the needs of holiday returns callers, recruit them some backup. Leverage at-home agents. Congratulations!

Call Center 40

Call Center Interactive Voice Response call center software At home agents 40

Taylor Reach Group

JUNE 20, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

pindrop

APRIL 30, 2020

People hastily shifted to working from home, schools closed and millions of people became jobless. Unsurprisingly, the volume of calls to call centers jumped as physical locations closed – an increase of as much as 600% in certain instances.

Contact Center 75

Contact Center Banking Government At home agents 75