Remove At home agents Remove Business Process Outsourcing Remove Gamification Remove Personalization
article thumbnail

How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”.

article thumbnail

Workforce Optimization and GigCX: An In-depth Interview with CX Subject Matter Expert, Terry Rybolt

Vistio

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce.