At home agents Brand ambassadors Management Trends 
Outsource Consultants
NOVEMBER 29, 2021
If you’re grappling with what the future looks like for remote-first teams (whether transitioning your existing call center or onboarding a BPO partner for the first time), this article details the benefits, trends, and challenges you’ll face in 2022 and beyond. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic strongly accelerated the remote working trend. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). To ensure business continuity, agents must be supported anytime, anywhere. Remote Human Management.
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