At home agents, Benchmark and Schedule adherence

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

At home agents

Benchmark

Schedule adherence

10 effective tips for training WFH contact center agents

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Explain the importance of schedule adherence Most new hires don’t realize how significantly schedule adherence impacts the call center.

Contact Center

Contact Center Schedule adherence At home agents Scripts

The State of B2C Complex Customer Care

BlueOcean

MARCH 24, 2022

Collecting new information via post-call/post-contact surveys or other means is critical to understanding customer sentiment in today’s environment so you set new benchmarks based on current state and evolve your program accordingly. We can’t rely on pre- or mid-pandemic data to tell the story either—we’re in a whole new world.

B2C

B2C Customer Care Schedule adherence outsourcing

Customer Contact Central

10 effective tips for training WFH contact center agents

The State of B2C Complex Customer Care

Stay Connected