At home agents Benchmark Contact Center Schedule adherence 
Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.
BlueOcean
MARCH 24, 2022
Collecting new information via post-call/post-contact surveys or other means is critical to understanding customer sentiment in today’s environment so you set new benchmarks based on current state and evolve your program accordingly. Increasing Focus on Remote Agents. Evolving Omnichannel Service. Emerging Technologies.
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