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10 effective tips for training WFH contact center agents

Talkdesk

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Explain the importance of schedule adherence Most new hires don’t realize how significantly schedule adherence impacts the call center.

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The State of B2C Complex Customer Care

BlueOcean

Your technical infrastructure, onboarding and training strategies, workforce management, and company culture need to be optimized for the at-home agent experience in order to deliver for both your customers and your employees.

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Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

CSM Magazine

M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. Some customers have achieved savings in excess of 30% through accurate scheduling, while results in excess of 95% schedule adherence are commonplace.