ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.
CCNG
SEPTEMBER 27, 2023
When the customer finally gets a hold of a live person, the agent needs to calm down the frustrated customer before they can help them. ADDING MORE COSTS TO CUSTOMER CARE But the added cost doesn’t end there. Once the customer states the reason for calling, the agent needs to find the answer. It’s a vicious cycle.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas.
Playvox
SEPTEMBER 2, 2022
The other interesting data point is that even while leaders of support centers are looking to bring agents back to a physical customer care center, they’ve also indicated a strong preference for staying remote themselves. Related Article: 7 Essentials to Managing Remote Call Center Agents. ENJOYING THIS ARTICLE?
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Why Gamification Matters.
NobelBiz
APRIL 18, 2023
In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. Look no further!
Babelforce
MAY 19, 2022
In this article: babelforce RingCentral Five9 NICE InContact CallHub Velocify. This means your IVR always has the right context to provide a personalized service to your customers. And customers are crying out for personalized customer care, so this is guaranteed to have the biggest effect on your customer experience.
Expert insights. Personalized for you.
177 
Let's personalize your content