Article Contact center software Gamification Surveys 
Playvox
DECEMBER 21, 2022
Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. another agent at a pharmaceutical company, says she learns best with simulated, exercise-based training in which she can “play” with new software before using it live.
Playvox
APRIL 25, 2023
Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Meet your agents where they are, incorporating flexible opportunities and customized learning options found in contact center software for a modern approach, including: Recorded videos: Provide illustrative examples and how-tos versus talking heads.
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Balto
MAY 13, 2022
It’s typically measured with surveys. High-performing contact centers pay close attention to the culture and the work environment. In 2021, a survey we did of more than 1,000 contact center agents analyzed what led to mistakes. Gamification. Call center work can be tedious at times.
NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Look no further!
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?
NobelBiz
APRIL 18, 2022
As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. What is call center efficiency?
NobelBiz
AUGUST 28, 2023
In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Check out our free, on-demand Contact Center Gamification Workshop. Tired of agent turnover and engagement woes?
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