Netomi

FEBRUARY 28, 2022

“We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Cynthia.

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. In This Article: Preliminary Steps 1. Map Your Current Customer Journey 3. A CXO must develop a long-term vision for customer experience and ensure that it aligns with the organization’s overall goals and strategy.

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Customer Experience Metrics Feedback Analytics 94

Netomi

JANUARY 5, 2022

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. She is known globally for transforming businesses to earn customer-driven growth. Customer Service Leaders: Marsha Collier.

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Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Catherine Blackmore.

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Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JUNE 5, 2020

With an evolving need of mutually beneficial relationships with their customers, companies are investing more on building a customer success team. These teams are dedicated towards customers achieving their goals. They help customers realize the value of the product which in turn results in achieving customer retention.

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Chief Customer Officer Technical Support Upselling SaaS 10