3CLogic

APRIL 10, 2024

In this article, we’ll explore how to streamline service management by adopting an omnichannel engagement workspace. With a CTI integration, voice interactions are embedded within the existing CRM or CXM workspace, effectively providing a streamlined customer service experience for improved productivity and better customer experiences.

Management 64

Management Call Logging CRM Call flow 64

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Spearline

JUNE 18, 2019

A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40

Spearline

JUNE 18, 2019

A high-quality customer experience is critical because good conversations drive business growth. Your contact numbers support sales orders and customer management and when they are "down" your business is not generating revenue and may be losing customers.

Telecommunications 40

Telecommunications Interactive Voice Response Call Logging Call flow 40