Article Average Handle Time Feedback Gamification 
CCNG
SEPTEMBER 27, 2023
More time, more money, and more frustration. Every contact center has some sort of knowledge base, whether it’s a depository of articles with a search bar at the top of the screen, an electronic library with categories of articles, a notebook, or even those sticky notes around the agent’s monitor and desk. It’s a vicious cycle.
Noble Systems
OCTOBER 18, 2018
After reviewing dozens of articles, here are the KPIs relative to productivity that appear consistently across multiple sources: Quality. Continuous feedback on product knowledge, customer service skills, system usage and various efficiency measures are also important. Average Handle Time (AHT).
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Noble Systems
JANUARY 15, 2019
To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.
Noble Systems
JANUARY 15, 2019
To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Defining the key performance indicators (KPIs) in each of these areas will help you determine what to reward through gamification. Payment Disclosure.
NobelBiz
FEBRUARY 27, 2024
This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. RELATED ARTICLE What is IVR?
NobelBiz
APRIL 18, 2023
In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Look no further! Why is benchmarking important?
DMG Consulting
MARCH 10, 2023
5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website. Gamification. Implementation time frames vary from a couple of weeks to two months; however, these solutions improve through usage and learning.
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