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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Blog

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. Help Desk is a customer support ticketing software that companies use to support internal and external customers.

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Build generative AI agents with Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain

AWS Machine Learning

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. For more details on supported data sources, refer to Data sources.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. Here’s where multi-tenant contact center software can come in handy.

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JustCall vs CloudCall: Which is the Best?

JustCall

Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! The fact that you can submit a request with JustCall engineers to expand this library of integrations is a cherry on the cake! JuctCall alternatives don’t come close.