7 Reasons You Might Not Be Ready for Customer Success ….Yet!
Amity
JULY 28, 2014
This includes your vision, goals, customer data, metrics, timetable, journey map etc. — Do a quick Google search on “customer success management” or “customer experience management” – here is a great example of a search result that contains the steps to doing customer journey mapping. . You don’t have a plan.
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