APIs Interactive Voice Response Technical Support Wait times 
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.
Babelforce
SEPTEMBER 3, 2020
Common uses for inbound call centers include: Providing general customer service Appointment setting Taking messages Processing orders Handling complaints Technical support Working on customer loyalty. Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.).
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JustCall
APRIL 9, 2024
Custom integrations and workflow automation with public API. Multi-level IVR. Pricing Cloud 1: $75 per month/per user Cloud 2: $115 per month/per user Cloud 3: $155 per month/per user Genesys Cloud CX VoIP dialer: Pros and cons Pros Ability to easily modify IVR responses, which enhances customer experience.
JustCall
APRIL 3, 2023
user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month Lets you scale easily, as evident from the fact that you can add or reduce lines, devices, offices, and remote teams, etc. user/month Why is RingCentral an Alternative to CallRail?
JustCall
MAY 1, 2023
Powerful Integrations With support for the integration of more than 100 business tools and apps, businesses can seamlessly increase the capabilities of JustCall in just one click. Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems. Currently, JustCall is a voice-only service.
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