JustCall

APRIL 5, 2023

CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Businesses that use Convoso can benefit from its capacity for gamification, as it will help them: Boost user engagement Keep their team motivated to achieve business KPIs through the use of: Leaderboards Points Custom agent avatars, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 23, 2023

This data benefits companies looking to measure their call center agents’ performance. For example, you can use call analytics to track the performance of your call scripts. Live call board – All call engagements are displayed live, so team leads know which agents are engaged with which customers.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52