JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Feedback on JustCall from Real-World Users. Performance management – Monitor live calls to help agents improve. Feedback on RingCentral from Real-World Users. Feedback on Microsoft Teams from Real-World Users.

voip 52

voip APIs CRM Enterprise 52

JustCall

FEBRUARY 13, 2023

Internal extensions – Each agent is given a personal extension line so customers can reach them easily. Call masking – Mask private numbers to protect agents’ privacy. Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

RichCall

SEPTEMBER 13, 2017

In addition, the contact centre will also become a powerful resource for finding out what customers think of companies, and for capturing sentiments, feedback, needs and wants. company, has implemented a Cisco-powered service to supplement branch office staff with virtual agents who can conduct face-to-face video consultations.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64