OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc. When selecting a call recording and speech analytics system, look for these capabilities to help you optimize your outbound campaigns: 1.

Outbound sales 66

Outbound sales APIs Analytics Engineering 66

Fonolo

MARCH 13, 2018

The big question we talked about in those posts was whether Flex would be a “formal” cloud call center offering, with per-agent / per-month pricing or some kind of upgrade to its existing call center related APIs. They talk about it as a general purpose engine to send requests (incoming calls, texts, service tickets, etc.)

Call Center 52

Call Center APIs Outbound sales Average Handle Time 52

JustCall

FEBRUARY 2, 2024

What raises a good sales team to an unstoppable sales force? There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? So, we’ll do the hard work of comparing the two sales dialers in detail, pitting the features each offers. Dive right in!

Sales 52

Sales APIs Engineering CRM 52

Pointillist

JULY 25, 2018

Treating every change to customer data as an event saves work for data engineers, as no transformation is required. Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. The Types of Events. Call Support Center. Company Outreach.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Treating every change to customer data as an event saves work for data engineers, as no transformation is required. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

Analytics 43

Analytics Metrics Government Journey mapping 43