NobelBiz

APRIL 23, 2024

Technologies like Interactive Voice Response (IVR) systems automate routine collection tasks, reducing the need for human intervention and thereby lowering operational costs. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Unfortunately, 8×8 misses out on this front.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

APRIL 5, 2023

API and Webhook access is available for Premium and Custom plans. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. API and Webhook are also available for Pro and Enterprise plans. Available as an add-on service Free Trial Not Available.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52