APIs CRM Interactive Voice Response Multichannel 
NobelBiz
APRIL 2, 2024
They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.
Hodusoft
MARCH 6, 2024
Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support.
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Lumoa
JUNE 23, 2021
Functionality: Emerging cloud solutions come with APIs that let you sync your data with business systems like KM, CRM, and ERP, among others, while effectively enabling you to conduct outbound campaigns, manage users, gain detailed stats, etc. Reduced costs: Maintaining and running legacy, on-premise infrastructure is very expensive.
Hodusoft
NOVEMBER 24, 2021
Interactive Voice Response. A major call center automation trend is Interactive Voice Response (IVR). Artificial intelligence is enhancing IVR technology. Call centers can route callers easily to relevant agents or departments using IVR and AI. CRM Integration. Call Reporting.
JustCall
APRIL 5, 2023
Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.
UJET
JANUARY 9, 2020
Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. Are they using separate tools connected through loosely developed APIs? Is the CRM slow to pull customer information or update with information from other tools? Here are five reasons. Agents Master One Platform.
UJET
JANUARY 9, 2020
Today’s reality is that customer support channels are more than just voice calls, IVR menus, and email. Are they using separate tools connected through loosely developed APIs? Is the CRM slow to pull customer information or update with information from other tools? Here are five reasons. Agents Master One Platform.
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