What is a Cloud-based Call Center Solution? (And How to Choose the Right One)
Babelforce
MARCH 30, 2022
Agents can access cloud-based software anywhere with nothing more than an internet connection. This has two major benefits: It’s easy to roll out the software to new locations or offices. Agents can work remotely via a virtual call center. You use each tool’s open API to connect them to each other.
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