APIs Cloud contact Customer Experience SaaS 
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. A cloud solution familiar to many contact centers is software as a service (SaaS).
Babelforce
DECEMBER 9, 2021
In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. It’s a cloud-based service that enables users to access internet applications via a web browser. Software as a service (SaaS).
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Fonolo
FEBRUARY 27, 2018
After all, the cloud trend was already established back then. And it’s really just part of a larger trend where all enterprise software has been moving to cloud architecture and SaaS pricing.). Nuances: Nuances of underlying APIs always “bubble up” into the products built on them, sometimes in unexpected ways.
Cisco - Contact Center
JANUARY 27, 2020
Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. How Well Do You Know Your Customers?
Aspect
NOVEMBER 30, 2018
Vielzahl von APIs für die externe Integration mit CRM Systemen und Unternehmensdatenquellen. Eine offene SaaS-Architektur mit robusten APIs stellt sicher, dass Unternehmen die Systeme und Betriebsabläufe, die sich auf das Kundenerlebnis auswirken, zusammenführen können.
Fonolo
NOVEMBER 21, 2018
Twilio Flex was officially released prompting VP Al Cook to say , “Current approaches to cloud contact centers typically don’t offer the level of customization that these large organizations need … [unless] … you bludgeon a premises-based contact center into submission with enough time and professional services.”
Babelforce
JULY 1, 2021
Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .
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