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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

This is why automation is especially transformative in contact centers. It mandates prior express consent for such communications, upholds a National Do Not Call Registry, enforces call timing restrictions, and requires telemarketers to provide identification and opt-out options during calls.

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What is Call Center Compliance?

NobelBiz

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. How NobelBiz Omni+ can take your Contact Center to the Next Level?

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JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration.