Aspect

OCTOBER 3, 2018

A modern IVR experience can offer a more “human” self-service experience, while digital Self-Service omni-channel experiences like automated chat, SMS, leverage the latest generation of natural language understanding technologies and chatbot capabilities. Comprehensive Workforce Optimization.

APIs 107

APIs Self service SaaS Enterprise 107

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Email API With Brevo’s API, you can send more than 120,000 emails a minute, and the software was carefully developed to guarantee a 99% deliverability rate.

APIs 75

APIs Sales Analytics CRM 75

Aspect

NOVEMBER 30, 2018

Eine moderne IVR kann ein “menschlicher“ anmutendes Self-Service Erlebnis bieten und digitale Omnichannel Self-Service Erlebnisse wie automatisierter Chat nutzen die neueste Generation von natürlicher Spracherkennung (NLU) und Chatbot-Funktionalitäten. Umfassende Workforce Optimization.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Cisco - Contact Center

JANUARY 27, 2020

And we’ve made sure call highlights can be automatically synced with your CRM applications so that agents and supervisors have all your customer information in one place. It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services.

Contact Center 77

Contact Center contact center solutions Enterprise Cloud contact 77

JivoChat

JULY 14, 2021

Chatbots : Businesses can use chatbots to process conversations and deliver automated responses to customers with a “bot” personality. If you have a SaaS company, include relevant code and technical information, such as this example on using CRM integrations using API for developers. Use chatbots.

Self service 52

Self service Chatbots B2B Customer centricity 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for an alternative that offers APIs to integrate it with other tools you use. are automatically stored on the connected CRM without manual intervention.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

APRIL 12, 2023

This is where virtual call centers come in, as they can attend to these customers with the help of their features such as: Automated responses Augmented chatbot functionalities, etc. A majority of vendors provide this software in SaaS mode, meaning they are available on a subscription basis.

virtual call center 52

virtual call center call center solutions Call Center call center software 52