JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. 5 Get VoIP 4.5/5 5 Capterra 4.1/5 5 GetApp 4.2/5

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

OCTOBER 25, 2022

With regular telephony, getting a customer query answered is a long haul process and the speed depends largely on the attendant’s efficiency. VoIP removes any ambiguity and lets the user get his information quite easily through interactive IVRs with precise options. Interactive voice response (IVR) and Virtual Receptionist.

voip 52

voip Interactive Voice Response Call Logging Analytics 52

aircall

APRIL 19, 2021

Customer experience plays a major role in the success of your business. To deliver a good customer experience, your sales and support agents must continually build relationships with every customer interaction they have. In business, it’s a great way to get better acquainted with your customers. .

CRM 62

CRM voip APIs Call Logging 62

JustCall

DECEMBER 23, 2022

Besides offering access to robust business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. Skills-based call routing – Routing customer calls to agents with the right skill set. per user per month.

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2023

link] Customer Reviews Comparison Since this is a holistic comparison between JustCall and CloudCall, one also needs to factor in the customer experience. Not to forget that those having Premium and Custom plans can request API and Webhook access to do it at their will! Available as a separate messaging bundle.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Talkdesk

MAY 17, 2016

Talkdesk for Slack offers call center teams a new way to use internal communications to improve the customer experience. Customer Sentiment Score is currently in closed beta. Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis.

APIs 40

APIs Call Logging call center software Call Center 40

JustCall

JANUARY 19, 2023

Along with delivering an array of incredible business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. Monitor, whisper, or barge – Monitor live agent calls or guide them in real-time with call whispering.

voip 52

voip CRM Interactive Voice Response Enterprise 52

JustCall

FEBRUARY 28, 2024

Embrace change with customizable workflows and open APIs for future integrations. Pros & cons Pros Cons Appreciated for its user-friendly interface and efficient CRM integrations, enhancing productivity in handling calls and client information Difficulties with Salesforce integration and audio quality when using certain headsets.

Real estate 52

Real estate CRM Sales Analytics 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Now workforce management is being chartered with some new missions – managing agents in new social media and customer interaction channels, providing a much better user experience for agents as well as ensuring the best customer experience, while maintaining low cost. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Along with delivering incredible business features, JustCall integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. Also, see if it works on different devices and web browsers.

Sales 52

Sales Coaching CRM Analytics 52