Hodusoft

MAY 10, 2024

It just takes one natural disaster or pandemic to stop the entire call center operations for quite some time. Case in point, during COVID-19 pandemic many physical call centers had to shut offices and halt operations during lockdowns but virtual call centers remained unaffected.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Balto

NOVEMBER 2, 2023

It starts with a simple server API server request, and since most softphone systems offer native APIs or features, we’re able to customize the integrations for your enterprise. For instance, with AI solutions, you can detect when sensitive information is mentioned in conversations, so proper actions can be taken to protect it.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Nicereply

DECEMBER 10, 2020

One of the ways to remedy this is to integrate your tools via APIs so they can share information and communicate with each other. This way you can measure the most popular customer service quality metrics – Customer Satisfaction, Customer Effort Score, and Net Promoter Score. Best Front integrations. Trello & JIRA.

Surveys 52

Surveys Feedback APIs call center solutions 52