#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

pindrop

However, in the contact center, significant opportunities exist in customer experience due to self-service options in the IVR and customer experience professionals who are trained specially for customer satisfaction. . As call centers restructure themselves to fit social distancing needs, call center leaders should consider how they can ensure customer experience in every agent’s home as well as their brick and mortar call centers. .

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes. Call Recording for Cost Savings – How? When aggregated, the completeness of the conversation becomes highly evident – as is the value of the information contained: both about the customer and your services, especially how they are delivered and perceived.

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes. Call Recording for Cost Savings – How? When aggregated, the completeness of the conversation becomes highly evident – as is the value of the information contained: both about the customer and your services, especially how they are delivered and perceived. call recording quality monitoring