Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Real estate Government Contact Center 126

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

SEPTEMBER 29, 2022

In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot. Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Choose Download Inbound Call Flow.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67

Babelforce

MARCH 16, 2023

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). So while they may not know how to code, they are effectively building their own algorithms. So to return from analogy to reality.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52