RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JivoChat

AUGUST 23, 2021

Shopify can also be customized via APIs and add-on apps for retailers who want to build a store from scratch or integrate more complex features into their storefront. The platform serves B2B and B2C ecommerce customers including over 2000 mid-market businesses and 30 Fortune 1000 brands. JivoChat integration: Yes.

Enterprise 52

Enterprise Sales B2B B2C 52

OctopusTech

DECEMBER 7, 2022

24/7 customer support. 24/7 technical support assistance. Its characteristics include – Creation of custom price lists for B2B and B2C customers. Unlimited API calls. Customer success management. No limits to uploading products. Single-page checkout. Lowest shipping costs.

Enterprise 12

Enterprise Sales Analytics B2C 12