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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Companies may stand out from the competition and build a devoted client base by putting a high priority on customer service. Businesses can benefit from the reputation for providing exceptional customer service by outsourced answering services.

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20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

You may have a well-built contact center that focuses on email queries and chatbots at the detriment of live answering services. Video calls are one great way to bring more customers into a direct line of communication with your team. There are chances here to use new technology to diminish the impact of vulnerability.

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Your Guide to Navigating the World of Customer Service Outsourcing

Global Response

Barriers in cultural understanding or language can lead to miscommunications, and it’s one of the biggest challenges with outsourcing your customer service. Almost everyone has had the experience of calling customer service only to be met with an agent following a script who can’t quite understand what you’re trying to ask.

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. Some of the most useful customer service interview questions for managers are…”. A good candidate would highlight how his/her leadership abilities reflect good customer service.

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. Some of the most useful customer service interview questions for managers are…”. A good candidate would highlight how his/her leadership abilities reflect good customer service.